Updated: 10/04/2025 19:15:58
Webex
Webex is Cisco's unified collaboration platform offering meetings, messaging, calling, whiteboards, on‑demand video (Vidcast), and AI capabilities across tiered plans from Free to Enterprise. Core functionality covers screen sharing, persistent whiteboards, recording and transcription, calendar integrations, and device support. Plans range from a no‑cost Free tier to Enterprise offerings that add larger attendee capacity, unlimited cloud recording, advanced security/compliance (including FedRAMP where offered), and integrated AI assistants. The Webex Help Center and Control Hub provide product documentation, admin controls, developer resources, learning materials, and multiple support channels.
Access Methods & Requirements
Users can join via browser for many meeting functions, but downloading the Webex app unlocks full capabilities (PSTN calling, device integrations). PSTN and some advanced features may require paid plans or additional services. [1]
Administration: Control Hub & Org Management
Control Hub provides setup guidance, organization and user management, security policy configuration, analytics, and admin best practices for deploying and governing Webex across teams. [2]
AI Features and Assistants
Select plans integrate Cisco AI Assistant/Webex AI Agent capabilities to summarize meetings, capture actions, and help with productivity; availability and feature set depend on plan and deployment. [3]
Core Collaboration Tools
Meetings include HD audio/video, screen sharing with annotation, persistent unlimited whiteboards, integrated calendar scheduling, messaging spaces, and Vidcast for on‑demand video sharing — all designed for hybrid and distributed teams. [4]
Developers & Integrations
APIs, SDKs, and integration resources enable building on the Webex platform and connecting third‑party apps, workflows, and custom features for extended collaboration scenarios. [5]
Devices, Hardware & Room Systems
Webex supports a range of certified devices — headsets, cameras, desk and room systems, and accessories — optimized for meetings and hybrid workspaces. [6]
Enterprise Plans & Add‑Ons
Enterprise offerings add scale (higher attendee counts, up to ~1,000 in some plans), unlimited cloud recording and retention controls, optional FedRAMP authorization where provided, included AI Assistant in specified Enterprise packages, and purchasable add‑ons such as large events and advanced calling. [7]
Free Plan: Features and Limits
The Free plan supports basic meetings and collaboration: up to ~100 attendees and ~40 minutes per meeting, unlimited messaging and whiteboards, local recording, screen sharing with annotation, calendar integration, and basic app integrations without requiring payment details to sign up. [8]
Learning, Adoption & Training Resources
Webex provides structured learning through Webex Academy, adoption toolkits, video tutorials and online classes to help users and admins onboard and adopt features effectively. [9]
Licensing, Hosts & Concurrent Sessions
Host licenses (paid seats) enable advanced features; participants can join without a license. One active meeting or call per host account/device is allowed unless additional host licenses for concurrent sessions are purchased. [10]
Plans & Pricing Overview
Webex offers tiered plans including a Free plan and multiple paid tiers up to Enterprise. Paid tiers increase attendee capacity, unlock cloud recording and admin controls, and enable add‑ons for events and advanced calling. Payment options and plan comparisons are available on the pricing site. [11]
Recording, Transcription & Media
Free accounts permit local recording; paid and Enterprise plans add unlimited cloud recording, configurable retention and storage, and transcription features subject to plan and regional availability. [12]
Security, Compliance & Admin Controls
Webex provides enterprise‑grade security controls, compliance features, and for certain Enterprise offerings, FedRAMP authorization. Admins use Control Hub for org management, policies, and reporting. [13]
Support, Help Center & Troubleshooting
The Webex Help Center centralizes onboarding guides, product‑specific documentation, troubleshooting steps, FAQs, contact channels (chat/phone/case), community forums, and service status information. [14]
References:
Additional Sources:
15. Webex Developer Portal [https://developer.webex.com]
16. Webex Hardware & Devices [https://hardware.webex.com]
17. Webex Help Center [https://help.webex.com]
18. Webex Homepage [https://www.webex.com]
19. Webex Learning & Essentials [https://www.essentials.webex.com]
20. Webex Plans & Pricing [https://pricing.webex.com]